What is User Documentation Testing

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User Documentation  covers all the manuals, user guides, installation guides, setup guides, read me files,software release notes, and online help that are provided along with the software to help the end user to understand the software system. User Documentation Testing should have two objectives:-

  1. To check if what is  stated in the document is available in the software
  2. To check if what is there in the product is explained correctly in the document
This testing is plays a vital role as the users will refer this document when they start using the software at their location.a badly written document can put off a user and bias them against the product even the product offers rich functionality.

Defects found in the user documentation need to be tracked to closure like any regular software defect.Because these documents are the first interactions the users have with the product. A good User Documentation  aids in reducing customer support calls.The effort and money spend on this effort would form a valuable investment in the long run for the organisation.

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