Can the Same User Enter a Adobe Journey Multiple Times?
Adobe Journey Optimizer Re-entrance Explained: Unitary, Business & Audience Journeys Can the Same User Enter an Adobe Journey Optimizer Journey Multiple Times? A Beginner’s Guide with Real-World Scenarios Imagine this. You are running an online electronics store. A customer named Ravi visits your website and adds a smartphone to his cart. He gets distracted by a phone call and leaves without completing the purchase. Adobe Journey Optimizer (AJO) detects the cart abandonment event and immediately places Ravi into a Cart Recovery Journey. A reminder email is sent. A push notification follows a few hours later. The next day Ravi returns and purchases the phone. Success! But two weeks later Ravi visits again. This time he adds a pair of wireless earbuds to his cart and leaves without buying. Now a question appears: Can Ravi Enter the Same Cart Recovery Journey Again? Many beginners assume the answer is either a simple "y...